FAQ

Welcome to the JS Automation Co., Ltd. FAQ section.

Here, you will find answers to the most common questions about our products and services. Our goal is to provide you with clear and concise information to assist you in making informed decisions.

If you have any additional questions, please do not hesitate to contact us.

We hope this section answers your questions and provides the information you need. For further assistance, please contact our customer support team at [email protected].

Thank you for choosing JS Automation Co., Ltd.!

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What products does JS Automation Co., Ltd. offer?

We specialize in fabric tape winding equipment and automated industrial sewing machines. Our product range includes light-duty, medium-duty, heavy-duty, and super heavy-duty sewing machines, as well as automatic packing and strapping machines.

How can I get a quote for your products?

You can request a quote by contacting our sales team via email at [email protected] or by filling out the contact form on our website. Please provide details about the products you are interested in and any specific requirements you may have.

Do you offer customization for your machines?

Yes, we offer customization options to meet the specific needs of our clients. Please contact our sales team to discuss your requirements, and we will work with you to develop a tailored solution.

What is the warranty period for your machines?

Our machines come with a standard one-year warranty covering parts and labor. For more detailed information about our warranty policy, please refer to the warranty section on our website or contact our customer support team.

How can I get technical support or service for my machine?

You can reach our technical support team via email at [email protected] or by calling our hotline at +86 19967499462. We also offer on-site service and maintenance options. Please refer to the support section on our website for more information.

Do you provide training for using your machines?

Yes, we provide comprehensive training for our machines. Training can be conducted on-site at your location or at our facility. Please contact our customer support team to schedule a training session.

What are the payment terms for purchasing your machines?

Our standard payment terms are 50% deposit upon order confirmation and 50% balance before shipment. Please contact our sales team for more details.

Can you ship your products internationally?

Yes, we ship our products to customers worldwide. We work with reliable shipping partners to ensure safe and timely delivery. Please contact our sales team for shipping options and costs to your location.